Refund policy

Return & Refund Policy – The Fone Case Store

At The Fone Case Store, we want you to love your purchase. If you're not completely satisfied, we're here to help.

📅 Return Window

You can return your product within 7 days of receiving your order.

📦 Eligibility for Returns

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

  • Used or damaged products (not due to our fault)

  • Items purchased on sale or discount

  • Customized or printed phone cases

🔄 Refunds

Once we receive and inspect your return:

  • You will be notified about approval/rejection

  • Approved refunds will be processed within 5–7 working days

  • Refund will be sent to your original payment method

🔁 Exchanges

We only replace items if they are:

  • Defective

  • Damaged during delivery

🚚 Return Shipping

  • Customer is responsible for return shipping costs

  • Shipping charges are non-refundable

⚠️ Damaged or Wrong Item

If you received a damaged or wrong product:

  • Contact us within 48 hours of delivery

  • Provide pictures/video as proof

📩 Contact Us

For returns or issues, contact us at:
📧 inaammehdi955@gmail.com
📱 WhatsApp: +92-314-4127339

💡 Important Note

We reserve the right to رفض (reject) returns that do not meet our policy conditions.

Thank you for shopping with The Fone Case Store!